Tours may also be canceled for other reasons, such as severe weather conditions. Admission, equipment or other additional costs for activities are not included in the bus ticket.
If there is a seat belt in your place, you are required by law to use it. Pets are not allowed on the bus. Car cushion / belt cushion can be brought and can also be left in the bus during the excursion.
It is possible to bring a pack (eg backpack), but keep in mind that the bus’ space is limited.
When the trip has been completed, the information about completed trips is retained without connection to the customer’s identity in order to be able to develop the service and in future planning of timetables and in development projects.
The customer may be contacted by Destination Östersund to answer questions about customer satisfaction and more. The customer has the right to receive register extracts and have information deleted in accordance with current legislation.
The information in the customer register is owned by Destination Östersund and is used by Freelway (in cases where tickets are purchased there) for the development of the service.
The information will not be disclosed to third parties. For handling booking, payment and more via the Freelway app, Destination Östersund has an agreement with Freelway AB. Stripe is hired for payment services. Destination Östersund hires Molunds Trafik AB and Taxi Östersund to carry out the actual transport service.
These terms may be updated.