Personal Data Policy Destination Östersund AB

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What is personal data and what is processing of personal data?
Personal data are all kinds of information that can be directly or indirectly linked to you personally. For example, your name, address, telephone number and email adress. Images and sound recordings that are processed online can be personal data even if no names are mentioned. Encrypted data and different types of electronic identities (such as IP numbers) are personal data if they can be linked to you as a person.

Processing of personal data is all that happens with the personal data. Any action taken with personal data is a treatment, regardless of whether it is performed automated or not. Examples of common treatments are collection, registration, organization, structuring, storage, processing, transfer and deletion.

What kind of information do we collect and how do we use it?
We collect information that helps us provide you with information, quotes, inquiries, and other types of information such as emails, as well as to provide, evaluate, develop and improve our services, products, and systems. In addition, we need personal information to handle customer service issues, such as participation in surveys, competitions and / or events.

We are also prepared to try to prevent abuse of a service and prevent crimes against the company. For example, spam messages, attempting illegal login to user accounts, or other prohibited by law or our terms of purchase.

Usually, we only store names and e-mail addresses, but in some cases also address and phone details. When signing a contract, it also includes personal ID number or organization number.

We also have a legal obligation to collect your personal information in order to handle bookings / purchases until the purchase has been completed (including delivery and payment) and to handle any complaints and guarantee matters.

How long do we keep the information?
We will never save your personal data longer than it is necessary for each purpose. Information we use for different mailings will be retained until you choose to unsubscribe. This can happen at any time. The information covered by the Accounting Act and the Archive Act will be retained in accordance with these laws.

Who do we share your information with?
Your personal information will be primarily managed by Destination Östersund and Visit Östersund’s staff. In cases where it is necessary for us to offer our services, we share your personal data with companies that are so-called: personal data assistants; a company that processes the information on our behalf and according to our instructions. For example, payment solutions, ticket purchases, bookings, social media and IT companies can be used for the operation, support and maintenance of our IT solutions.

All your personal information is handled securely and safely in accordance with applicable legislation.

What rights do you have?

– You may request a copy of the personal information we have about you.

– You may request to get your information corrected or removed if you consider it incorrect.

– You may request us to delete your personal information. However, this does not apply to data, such as the law requires us to keep.

– You may at any time withdraw your consent with us to hold your personal information

Where will the data be stored
We use Google Analytics to analyze web traffic. Data collected through these cookies may be transferred to and stored on servers outside the EU.

Updates to this policy
We may update this policy and will publish it on this website. This policy was last updated on February 2025.

Contact:
Destination Östersund AB is responsible for the company´s processing of the personal data.

If you have any questions regarding the above policy, please contact us

Destination Östersund AB
Storgatan 27
831 30 Östersund

Tel: 063-701 17 00 ( Tourist Center)
Email: info@destinationostersund.se